At Bunitsy, we want you to be completely satisfied with your purchase. If you need to return a product and request a refund, please review our policy below for more information on the return process and eligibility.
Eligibility for Refunds:
We offer refunds in the following situations:
If the product is severely damaged upon receipt or has a quality problem within 1-3 months, depending on the specific product.
If the print or engraving does not match what you or your customers ordered.
If the parcel goes missing during delivery.
How to Initiate a Refund:
If you encounter any of the above situations, please contact our Customer Service Support by emailing support@bunitsy.com or through our contact form. Provide us with the necessary details and any supporting evidence, such as photos of the damaged product or the incorrect print. Our customer support team will guide you through the refund process.
Refund Processing Time:
Once your refund request is received, our finance department will review and confirm the refund amount. Refunds will be transferred to the account used for payment within 1-3 working days. If you do not receive the refund within the specified time frame, please contact us for further assistance.
Return Address:
If a return is required, please ship the product to the following address:
3rd Floor, Building D, Minle Industrial Park, Bantian,
Shenzhen, Guangdong, China
Note: Please ensure that the product is securely packaged to avoid any damage during return shipping. We recommend using a reputable shipping service with tracking and insurance.
Warranty and Return Shipping Costs:
The warranty period for our products varies between 1-3 months, depending on the specific product. This covers any issues related to product quality or defects during the specified warranty period.
If there is damage or a quality problem with our products within the warranty period, we will cover the return shipping costs. However, if the return is due to customer preference or dissatisfaction, the customer will be responsible for the return shipping costs.
Please note that the refund and return policy applies to eligible products and situations as mentioned above. We reserve the right to refuse refunds or exchanges if the product does not meet the outlined criteria.
If you have any further questions or need assistance with returns or refunds, please reach out to our Customer Service Support. We are here to help!